Refund policy

Sweet Rollz Golf is a Pins & Aces brand. If you are not satisfied with your order, we will do everything we can to make it right.

Satisfaction guarantee

If you are not happy with your purchase for any reason, email us at support@sweetrollzgolf.com within 30 days of delivery. We will work with you on a return, an exchange, or another fix.

Return window

You have 30 days from delivery to request a return or exchange.

Eligibility

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We need your order number or other proof of purchase.

Putter grips that have been installed cannot be returned. If you are unhappy with an installed grip, email us and we will do what we can to make it right.

Final sale items

These items cannot be returned or exchanged:

Gift cards
Custom and personalized products

How to start a return

Email support@sweetrollzgolf.com with your order number and the reason for your return. We will reply with return instructions and a prepaid return label. Please do not send items back without contacting us first.

Return shipping

Returns are free. We cover the cost of return shipping with the prepaid label we send you.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or wrong, email support@sweetrollzgolf.com within 7 days of delivery. Include your order number and photos of the issue. We will send a replacement or issue a refund at no cost to you.

Exchanges

To exchange an item for a different size, color, or style, email support@sweetrollzgolf.com. We will send return instructions and arrange the exchange.

Refunds

We will email you when we receive and inspect your return, and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 10 business days of inspection. Your bank or card issuer may take additional time to post the refund.

If you have not received your refund after that time, check your bank account, then contact your card issuer or bank. If you still need help, email support@sweetrollzgolf.com.